Altar Support
Help for the Altar iOS app, subscriptions, privacy, and account deletion.
Email SupportLast updated: April 25, 2026
Contact
For questions, feedback, billing issues, or technical problems, email itsmeethankim2@gmail.com.
Please include your device model, iOS version, and a short description of what happened if you are reporting a bug.
Frequently Asked Questions
How does app shielding work?
Altar uses Apple's Screen Time and Family Controls APIs to shield apps you voluntarily choose on your device. Your selected apps and Screen Time data stay on-device and are not sent to our servers.
How do I restore my subscription?
Open Altar, go to Settings, and tap Restore Purchases. Your subscription is linked to your Apple ID.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, choose Subscriptions, select Altar, then cancel or change your plan.
How do I delete my account?
Open Altar, go to Settings, sign in if needed, then choose Delete Account. Account deletion removes your Supabase account and synced records. Local app data can also be removed by deleting the app from your device.
The app is not blocking apps correctly.
Confirm Screen Time authorization is enabled for Altar, then reopen Altar and choose your guarded apps again from Settings. App shielding requires a physical iPhone; simulator builds cannot fully validate Apple's Screen Time behavior.